Our Policies
Payment Policy
How payment works, what we accept, and when your order is released for dispatch.
This policy explains how to pay Shipping Solutions PTY, when payment is due, and what happens if a payment is late, short or fails. It applies to all orders placed through shippingsolutionspty.com and to quotes issued by our sales team.
Accepted payment method
We accept direct bank transfer (EFT) to our Australian business bank account. Our account name, BSB and account number appear on your order confirmation and tax invoice. This is the only payment method offered at checkout.
Always quote your invoice or order number as the payment reference. Payments that arrive without a reference cannot be matched to an order and will delay dispatch until we identify them.
We do not accept cash on delivery, and our delivery drivers and carriers are not authorised to collect payment on our behalf. If anyone asks you to pay a driver directly, contact us before paying.
Currency
All prices, quotes, invoices and refunds are in Australian dollars (AUD). If you pay from an overseas account, you are responsible for the exchange rate applied by your bank and for any international transfer or intermediary bank fees. The amount that must land in our account is the full AUD invoice total; any shortfall caused by bank fees remains payable.
GST and tax invoices
Prices displayed on our website include GST at 10% where GST applies, in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). A valid tax invoice is issued for every sale and emailed to the address on your order. If you are buying as a business, supply your ABN at the time of ordering so it appears on the invoice and can support your input tax credit claim. Full detail is in our GST & Tax Invoice Policy.
Payment timeframes and order holds
Stock is allocated to your order when we issue the invoice, and is held for the period shown on that invoice.
| Order type | Payment required | Stock hold period |
|---|---|---|
| Stock container (new or used) | Full payment before dispatch | 3 business days from invoice |
| Container cabin or portable building (standard configuration) | Full payment before dispatch | 3 business days from invoice |
| Refrigerated container | Full payment before dispatch | 3 business days from invoice |
| Modified or custom build | Deposit before work starts; balance before dispatch | Held while the build is in progress |
Order handling begins once funds are cleared in our account, not when the transfer is initiated. EFT payments generally clear within 1 – 2 business days; transfers between different banks, or made after hours, on weekends or on public holidays, can take longer. Once funds have cleared we confirm your order, and delivery follows within 7 to 10 days of that confirmation.
If cleared funds are not received within the hold period, we may release the unit back to general stock. Container stock and pricing move constantly, so a re-order may be at a different price or a different unit.
Deposits for modified and custom builds
Modified containers, custom cabins and offices, fitted-out portable buildings and specially sourced units require a deposit before we cut steel, order materials or book workshop time. The deposit percentage and the payment schedule are set out in your written quote and invoice.
- The deposit secures your place in the build schedule and covers materials ordered specifically for your job.
- The balance is payable before dispatch. We will notify you when the build is complete and issue the balance invoice.
- If you cancel after work has started, the deposit is applied against materials already bought and labour already performed. Any surplus is refunded; any shortfall is payable.
- Deposits on custom work are otherwise non-refundable for change of mind, because the goods cannot be returned to general stock. Your consumer guarantee rights under the Australian Consumer Law are unaffected.
Price validity
Written quotes are valid for 14 days unless the quote states otherwise. Website prices apply at the time of ordering. Prices are affected by stock availability, container market movements, exchange rates and transport costs, and can change without notice before an order is confirmed. A price is locked in once we issue your invoice and receive payment within the hold period.
Delivery is a flat $350, GST inclusive, to any address in Australia. It is a fixed figure rather than a calculation, so it does not change with your postcode, the distance from the depot or the state you are in, and there are no rural, remote, regional or interstate surcharges and no fuel surcharge. Crane-assisted lifts and other non-standard equipment are charged separately and quoted to you in writing before your order is confirmed; you are not committed to an additional charge you have not agreed to, and if you decline it we will refund your payment in full.
Failed, partial and duplicate payments
- Failed or reversed transfers — if a payment is reversed, recalled or dishonoured, the order is placed on hold and the stock allocation may lapse. Any bank charge we incur is payable by you.
- Underpayment — where the amount received is less than the invoice total, we hold the order and email you the shortfall. Dispatch occurs when the full amount has cleared.
- Overpayment or duplicate payment — we refund the excess to the originating account, usually within 5 business days of identifying it. Tell us straight away if you think you have paid twice.
- Unidentified payments — funds we cannot match to an order after reasonable enquiry are held and dealt with in accordance with Australian unclaimed money requirements.
Refunds
Approved refunds are paid by electronic funds transfer to an Australian bank account in the purchaser’s name, normally the account the original payment came from. We do not pay refunds in cash or to a third-party account.
Refunds are processed within 5 – 10 business days of approval, and your bank may take a further 1 – 3 business days to clear the funds. We issue an adjustment note showing the refunded amount and the GST component. The circumstances in which a refund is available are set out in our Refund & Returns Policy.
Security of payment information
Because we take payment by bank transfer, you are not asked to enter card details on our website and we do not store card numbers. We hold only the bank remittance details needed to reconcile your payment and process any refund, and we handle those details in line with our Privacy Policy and the Privacy Act 1988 (Cth).
Beware of invoice fraud. Our bank details do not change from order to order. If you receive an email that appears to come from us advising new or different account details, do not pay it — call us on 1300 000 000 and confirm verbally before transferring any funds. We will never ask you to send payment to a personal account or to an overseas account.
Invoice queries
If something on your invoice looks wrong — the amount, the GST, the ABN, the delivery fee, the entity name or the address — contact us before paying. Email sales@shippingsolutionspty.com with your invoice number and what needs to change, or call 1300 000 000 during business hours. We will reissue a corrected tax invoice where the change is warranted.
Duplicate copies of past invoices and adjustment notes are available on request for as long as we are required to retain the records.
Contact
- Email: sales@shippingsolutionspty.com
- Phone: 1300 000 000
- Address: Unit 4, 22 Kellaway Place, Wetherill Park NSW 2164
- Hours: Mon – Fri, 8:00 AM – 5:00 PM AEST
Still Have A Question?
Call the depot or send an enquiry — we answer most messages the same business day.